Help & Support
Here are some of our most frequently asked questions about FanHub. See if you can find what you’re looking for here!
General
Questions about the FanHub app itself 🚀
Fill out the application form here.
We trust the fans in the community to bring in other fans that deserve to be rewarded, so we give them golden tickets to share with others occasionally.
If you’re stuck in the waitlist, keep an eye out on social media.
Please drop us an email on support@fan-hub.com and we’ll get this sorted for you!
Click the ‘invite’ button on the Friends tab and send it to a mate! ✉️
Mileage
Unfortunately, we can’t retrospectively check users in at games – sorry!
However, you can still add them to your fan stats via the “add past matches” button on your profile page.
Please make sure you’re also updated to the latest version of FanHub. We’ve recently added a new feature that will allow you to check in at games, even when you’ve got no signal!
Usually this is caused by your location services settings, which will need to be enabled for the FanHub app.
For iOS: https://support.apple.com/en-us/HT207092
For Android: https://support.google.com/accounts/answer/6179507?hl=en
If you are still having issues, there was a known bug in iOS 15.1 that caused issues with location services access. Please ensure you are on the latest version of the OS for your device. And if you were on iOS 15.1, you will likely need to reinstall the app after you have updated.
Usually this is caused by your location services settings, which will need to be enabled for the FanHub app.
For iOS: https://support.apple.com/en-us/HT207092
For Android: https://support.google.com/accounts/answer/6179507?hl=en
If you are still having issues, there was a known bug in iOS 15.1 that caused issues with location services access. Please ensure you are on the latest version of the OS for your device. And if you were on iOS 15.1, you will likely need to reinstall the app after you have updated.
We use point-to-point distance to measure miles travelled on FanHub – better known as ‘as the crow flies’.
As a result, it’s likely the number will be a bit short of the mileage that Google Maps and similar platforms give, which is able to factor in roads bending, detours, etc.
Lineup predictions
FanHub relies on a third party data supplier for our squad data. Over the summer of ’22, we moved to the cream of the crop – Opta – to provide you with as up-to-date squads as possible.
In most cases, players will be added within a maximum of 24hrs. Please do not report missing players until 48hrs has passed.
If more than 48 hours has passed, please use the ‘Report Missing Player’ function on the app.
Please remember – a Super Sub point is only awarded if the selected player is the first substitute to come on!
If you still believe there is a mistake, please contact us on support@fan-hub.com
Marketplace 🛒
Everything about the FanFi shop 🛍
After purchasing, reveal your code when you are ready to order it – and then make sure to copy it.
Then, click redeem now to head to Hope & Glory’s FanHub bobble/shirt page.
After that, you’ll need to add the bobble to your cart and then apply the discount code that you copied 
IMPORTANT – ensure you are pasting the code in and not typing it. On some devices, two hyphens typed in together will be replaced by a horizontal line – causing the code to be rejected.
Once your code has been accepted, you can fill out the shipping details and have the bobble sent to you free of charge.
No! P&P is included in the FanFi price.
We’re seeing an issue on some devices where two hyphens next to each other (–) are merged to form a horizontal bar (―) when a copy is copy and pasted, causing the coupon code to be rejected by the supplier.
Unfortunately this is something out of our hands. However, the quick fix is to type this out – rather than copy and paste. Please contact us if there are any further issues and we can assist!
If you think your company’s product is a good fit for the the marketplace, then please get in touch with support@fan-hub.com and we’ll setup a call to discuss!
FanFi 💰
All about our in-app cash 👀
FanFi is the in-game currency which you can earn when following your team through the app. We’ll be constantly adding ways for you to use FanFi, initially within the app… but who knows where this journey will take us as a community changing the game for fans!
We’re still working on developing uses for FanFi within the app – but we’re getting closer. Exciting things to come! 🚀
We’ve recently made a change so that, in order to receive the FanFi for a FanHub app referral, the user must be considered ‘active’ in the app. Keep patient – and make sure the mate you referred has done their predicted lineup this week! 👀
Free pints! 🍺
You read that right 😍
Unfortunately, we are no longer offering free pints for getting 11/11. However, you can now buy a different pint each month from the FanFi shop.
Free pint codes can be redeemed at any We Love Sport venue – a full list can be found here.
If you’ve checked that the pub is a We Love Sport pub, and that are still not accepting your pint code, please get in touch with us and we’ll pass this on!
FanHub PRO ⭐️
All about our paid subscription membership, FanHub PRO.
For over two years, we made FanHub completely free. After reaching 60,000 users, it became apparent that we needed to find a way of supporting the project moving forward.
FanHub PRO is simply a completely optional subscription that gives users extra perks in exchange for supporting FanHub and our mission to honour fans.
Through introducing FanHub PRO, we will be able to further the project and ensure more fans are rewarded and recognised for the hard work they put into following their teams.
We will occasionally drop annual memberships of FanHub PRO, allowing users a 53% saving vs buying monthly.
However, these are not always available: so keep your eyes peeled for when they are!
There are a number of current perks to FanHub PRO, but we are working on adding more:
- Double FanFi on all earnings
- a FREE Mystery Pack every Thursday!
- a cool FanHub PRO badge on the leaderboards, as well as your profile turning gold.
- Your chance to join the FanHub PRO group and help us prioritise which perks we will add moving forwards.
Within the app, you can also see a list of future perks we are wanting to add.
Please let us know! And we’ll see whether it’s possible.
Other rewards 🎁
Unfortunately, we no longer offer free tickets as a reward – but we’re working hard on adding new rewards when we can!
Our FanHub shirts, bobbles and beers are so popular! 😮
Unfortunately, we’ve only got a limited amount of each – so we’re reserving them for our giveaways. Keep your eyes peeled on our social channels for any chances to win them! 😏
Please email us on support@fan-hub.com with any reward ideas – and we’ll see what is possible!
Still need help?
Please feel free to drop us an email on support@fan-hub.com.