Help & Support
FanHub App 📲
FanHub relies on a third party data supplier for our squad data. Over the summer of ’22, we moved to the cream of the crop – Opta – to provide you with as up-to-date squads as possible.
In most cases, players will be added within a maximum of 24hrs. Please do not report missing players until 48hrs has passed.
We trust the fans in the community to bring in other fans that deserve to be rewarded, so we give them golden tickets to share with others occasionally.
If you’re stuck in the waitlist, keep an eye out on social media.
Unfortunately we are not able to retrospectively add stadium check ins to your account.
You are however able to add past matches to your Fan Stats page for your own use (releasing Feb 2022).
Work is underway to build a retry mechanism that will ensure these troubles are a thing of the past!
Usually this is caused by your location services settings, which will need to be enabled for the FanHub app.
If you are still having issues, there was a known bug in iOS 15.1 that caused issues with location services access. Please ensure you are on the latest version of the OS for your device. And if you were on iOS 15.1, you will likely need to reinstall the app after you have updated.