Help & Support
Here are some of our most frequently asked questions about FanHub. See if you can find what you’re looking for here!
FanHub App 📲
Questions about the FanHub app itself 🚀
FanHub relies on a third party data supplier for our squad data. Over the summer of ’22, we moved to the cream of the crop – Opta – to provide you with as up-to-date squads as possible.
In most cases, players will be added within a maximum of 24hrs. Please do not report missing players until 48hrs has passed.
We trust the fans in the community to bring in other fans that deserve to be rewarded, so we give them golden tickets to share with others occasionally.
If you’re stuck in the waitlist, keep an eye out on social media.
Unfortunately, we can’t retrospectively check users in at games – sorry!
However, you can still add them to your fan stats via the “add past matches” button on your profile page.
Please make sure you’re also updated to the latest version of FanHub. We’ve recently added a new feature that will allow you to check in at games, even when you’ve got no signal!
Usually this is caused by your location services settings, which will need to be enabled for the FanHub app.
If you are still having issues, there was a known bug in iOS 15.1 that caused issues with location services access. Please ensure you are on the latest version of the OS for your device. And if you were on iOS 15.1, you will likely need to reinstall the app after you have updated.
We’re well aware of issues with the mileage leaderboard – and we’re working on fixing these as soon as possible. We’re regularly reminding users who may have set their location on holiday to fix this and adjusting the leaderboard to fairly reflect users’ true mileage.
Please drop us an email on firstname.lastname@example.org and we’ll get this sorted for you!
We use point-to-point distance to measure miles travelled on FanHub – better known as ‘as the crow flies’.
As a result, it’s likely the number will be a bit short of the mileage that Google Maps and similar platforms give, which is able to factor in roads bending, detours, etc.
Click the ‘invite’ button on the Friends tab and send it to a mate! ✉️
All about our in-app cash 👀
FanFi is the in-game currency which you can earn when following your team through the app. We’ll be constantly adding ways for you to use FanFi, initially within the app… but who knows where this journey will take us as a community changing the game for fans!
We’re still working on developing uses for FanFi within the app – but we’re getting closer. Exciting things to come! 🚀
We’ve recently made a change so that, in order to receive the FanFi for a FanHub app referral, the user must be considered ‘active’ in the app. Keep patient – and make sure the mate you referred has done their predicted lineup this week! 👀
Free pints! 🍺
You read that right 😍
If your free pint hasn’t arrived, please check the following:
– You’ve opened ALL of your Mystery Packs!
– You are updated to the latest version of the FanHub app.
– Your Date of Birth was set on the pop-up when you submit a lineup prediction.
If you think neither of those are the issue, please get in touch and we’ll take a look!
Free pint codes can be redeemed at any We Love Sport venue – a full list can be found here.
If you’ve checked that the pub is a We Love Sport pub, and that are still not accepting your pint code, please get in touch with us and we’ll pass this on!
Other rewards 🎁
Unfortunately, we no longer offer free tickets as a reward – but we’re working hard on adding new rewards when we can!
Our FanHub shirts, bobbles and beers are so popular! 😮
Unfortunately, we’ve only got a limited amount of each – so we’re reserving them for our giveaways. Keep your eyes peeled on our social channels for any chances to win them! 😏
Please email us on email@example.com with any reward ideas – and we’ll see what is possible!